Refunds and Returns Policy - Lamb's Soapworks

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Refunds and Returns Policy

Written by: Doreen. Click to read more from Doreen

Sep-Thu

Refunds

At this time we do not accept refunds.

Exchanges

We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

Shipping returns

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Processing Timeline

Depending on where you live, the time it may take for your exchanged product to reach you may vary. We will give you a proper processing timeline once we know where the exchanged product is shipping to.

Contact us within 14 days of delivery if you encounter any issues with your order.

Shipping Insurance

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to refunds and returns.

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